Terms of Service | Wildrose Innovations

1. Introduction

Welcome to Wildrose Innovations ("Wildrose Innovations," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Wildrose Innovations website and our services. By accessing our website, submitting an enquiry, requesting a quotation, engaging our services, or otherwise interacting with Wildrose Innovations, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

2. About Our Services

Wildrose Innovations provides technology and digital business solutions to startups, small businesses, enterprises, and other organizations worldwide. Our services may include:

Custom Software Development
Website Development
Mobile App Development
AI-Powered Applications & Automation
Cloud Solutions & Migration
Cybersecurity Solutions
IT Infrastructure & Managed IT Services
Google Workspace Setup & Administration
Microsoft 365 Deployment & Management
Digital Marketing & Branding
Search Engine Optimization (SEO)
Lead Generation
Startup Consulting & Business Growth
Digital Transformation Solutions

Specific services, deliverables, timelines, pricing, and responsibilities may be defined in a separate proposal, quotation, statement of work, service agreement, or other written agreement.

3. Website Use

You agree to use our website only for lawful purposes. You must not:

Use the website for unlawful, fraudulent, or abusive activities
Attempt to gain unauthorized access to our systems
Introduce malicious software, viruses, or harmful code
Interfere with website functionality or security
Copy, reproduce, or distribute website content without authorization
Misrepresent your identity or affiliation
Use our website to violate the rights of others
Use our services to facilitate illegal activities

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

4. Enquiries and Quotations

Submitting an enquiry through our website, email, WhatsApp, social media, or other communication channel does not create a contractual relationship. Any quotation, estimate, proposal, or pricing information provided by Wildrose Innovations may be subject to:

Project requirements
Scope of work
Technical complexity
Third-party costs
Licensing requirements
Hosting and infrastructure requirements
Changes requested by the client

A project becomes formally agreed upon when the applicable proposal, quotation, statement of work, service agreement, or other contractual document is accepted by both parties.

5. Project Scope and Changes

Before beginning a project, the agreed scope of work should be documented. Requests outside the agreed scope may result in additional charges, revised timelines, or both. Changes may include:

Additional features
New integrations
Additional pages or screens
Changes to approved designs
New functionality
Additional revisions
Changes to technical requirements
Changes in third-party services or APIs

We will communicate significant scope changes and associated costs where reasonably practicable before carrying out additional work.

6. Client Responsibilities

Clients are responsible for providing accurate and timely information required to deliver the services. Depending on the project, clients may be required to provide:

Business information
Content and materials
Branding assets
Domain and hosting access
Software credentials
API credentials
Microsoft 365 or Google Workspace access
Third-party account access
Technical requirements
Approvals and feedback

Clients must ensure that they have the legal right to provide any content, data, images, software, trademarks, documents, or other materials supplied to Wildrose Innovations. Delays in receiving required information, approvals, or access may affect project timelines.

7. Payments and Fees

Service fees, payment schedules, deposits, taxes, third-party costs, and other applicable charges will be specified in the applicable quotation, proposal, invoice, or service agreement. Unless otherwise agreed in writing:

Work may begin after the required initial payment or deposit has been received.
Additional work outside the agreed scope may be charged separately.
Third-party services, licenses, subscriptions, hosting, domains, advertising costs, and other external charges may be billed separately.
Applicable taxes and government charges may be added where required by law.

Failure to make payments when due may result in suspension or termination of services.

8. Software Development and Deliverables

For software, website, mobile application, and AI projects, deliverables will be based on the agreed project scope. Project timelines may depend on:

Client feedback and approvals
Availability of required information
Third-party APIs and services
Hosting and infrastructure
App store or platform approvals
Changes in requirements
Technical dependencies

We will make reasonable efforts to meet agreed timelines but cannot guarantee completion dates where delays arise from circumstances outside our reasonable control.

9. Intellectual Property

Unless otherwise agreed in writing, Wildrose Innovations retains ownership of its pre-existing:

Source code
Frameworks
Libraries
Templates
Development tools
Internal systems
Processes
Methodologies
Reusable components
Know-how

Ownership or licensing of project-specific deliverables will be determined by the applicable proposal, statement of work, or service agreement. Third-party software, APIs, libraries, fonts, stock assets, plugins, platforms, and other third-party materials remain subject to their respective licenses and terms. Clients are responsible for ensuring that materials they provide do not infringe third-party intellectual property rights.

10. Website and Application Content

Where Wildrose Innovations creates content, designs, graphics, software, websites, applications, or other materials for a client, the rights granted to the client will depend on the applicable agreement and payment status. We may retain the right to use general development methodologies, technical knowledge, reusable components, and non-confidential expertise gained during a project. We will not publicly disclose confidential client information without appropriate authorization, except where required by law.

11. AI-Powered Services

Wildrose Innovations may provide AI-powered applications, automation, integrations, and other artificial intelligence solutions. AI-generated outputs may contain inaccuracies, errors, omissions, or unexpected results. Clients are responsible for reviewing and validating AI-generated information before relying on it for important business, legal, financial, medical, operational, or other consequential decisions. AI services may also depend on third-party AI platforms and APIs that have their own terms, limitations, availability requirements, and usage policies.

12. Cloud, IT, and Cybersecurity Services

Cloud, IT, and cybersecurity services are provided according to the agreed scope and service level. While we take reasonable measures to improve security and reliability, no technology system can be guaranteed to be completely secure or continuously available. Cybersecurity services are intended to reduce identified risks and improve security posture but cannot guarantee that a client will never experience:

Cyberattacks
Data breaches
Malware
Ransomware
Unauthorized access
Service interruptions
Data loss

Clients remain responsible for maintaining appropriate internal security practices, backups, access controls, and policies unless specifically included in our agreed scope of services.

13. Third-Party Services

Our services may integrate with or depend on third-party platforms, including but not limited to:

Google
Microsoft
Cloud service providers
Payment processors
Advertising platforms
Hosting providers
App stores
Analytics platforms
AI service providers
CRM platforms
External APIs

Third-party services are governed by their own terms, policies, pricing, availability, and technical limitations. Wildrose Innovations is not responsible for changes, outages, restrictions, or failures caused by third-party providers.

14. Digital Marketing and SEO

Digital marketing, advertising, SEO, and lead generation services are intended to improve online visibility, engagement, traffic, and business opportunities. However, we do not guarantee specific:

Search engine rankings
Advertising results
Lead volumes
Sales
Revenue
Conversion rates
Social media growth

Marketing performance can be affected by competition, market conditions, advertising platforms, algorithms, customer behavior, budgets, website quality, and other factors outside our control. Advertising budgets paid to third-party platforms are separate from Wildrose Innovations service fees unless otherwise agreed.

15. Lead Generation

Lead generation services are designed to generate potential customer enquiries based on agreed targeting and campaign strategies. We do not guarantee that every lead will:

Be genuine
Make a purchase
Respond to communications
Meet a client's qualification criteria
Convert into a customer

Lead quality and conversion may depend on market conditions, targeting, offer, sales processes, pricing, customer response, and other factors.

16. Confidentiality

We respect the confidentiality of information shared with us in connection with business engagements. Where required, confidentiality obligations may be governed by a separate Non-Disclosure Agreement (NDA), service agreement, or contract. Information that is already publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law may not be considered confidential.

17. Data Protection and Privacy

Our collection and handling of personal information is described in our Privacy Policy. By using our website or services, you acknowledge that personal information may be collected and processed as described in the Privacy Policy and applicable agreements. For client projects involving personal data, additional data protection obligations may apply under the applicable laws and contractual arrangements.

18. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience and do not imply endorsement or responsibility for the third party. Wildrose Innovations is not responsible for the content, availability, security, or privacy practices of third-party websites.

19. Service Availability

We aim to provide reliable services and maintain website availability. However, we do not guarantee that our website or services will always be:

Available
Uninterrupted
Error-free
Free from vulnerabilities
Compatible with every device or system

Services may occasionally be unavailable due to maintenance, upgrades, technical issues, third-party outages, or circumstances beyond our reasonable control.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Wildrose Innovations will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services. This may include loss of:

Profits
Revenue
Business opportunities
Data
Goodwill
Expected savings

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law. For paid services, any contractual limitation of liability may also be defined in the applicable service agreement or statement of work.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Wildrose Innovations, its personnel, contractors, and representatives harmless from claims, damages, liabilities, losses, and expenses arising from:

Your misuse of our website or services
Your violation of these Terms
Your violation of applicable laws
Your infringement of third-party rights
Materials or information provided by you
Unauthorized use of our services through your accounts or credentials

22. Suspension and Termination

We may suspend or terminate access to our website or services where reasonably necessary, including in cases involving:

Non-payment
Material breach of these Terms
Fraudulent activity
Abuse or misuse
Security threats
Illegal activity
Violation of applicable laws

Termination of services does not automatically eliminate payment obligations or other provisions that are intended to survive termination.

23. Force Majeure

Wildrose Innovations will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Internet or telecommunications failures
Cyberattacks
Government actions
War or civil unrest
Pandemics
Power outages
Third-party service failures
Cloud infrastructure outages
Changes to third-party platforms or APIs
Other events beyond our reasonable control

24. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page with a revised "Last Updated" date. Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law. For existing clients, contractual terms in an applicable signed agreement may take precedence over these website Terms where there is a conflict.

25. Governing Law

Wildrose Innovations operates in India and Canada and serves clients worldwide. The governing law and jurisdiction applicable to a specific client engagement will generally be determined by the applicable service agreement, proposal, contract, or statement of work. For website use where no separate agreement applies, the applicable governing law and jurisdiction may depend on the Wildrose Innovations entity providing the relevant service and applicable local law.

26. Contact Us

If you have questions about these Terms or our services, please contact us.

Wildrose Innovations
Canada: Edmonton, Alberta, Canada
Email: wildroseinnovations@gmail.com
Website: www.wildroseinnovations.com